Ever feel like you're flying blind when it comes to managing your customer service team? You probably wish you could predict peak times for website visitors, know exactly how many agents you need, and quickly spot areas for improvement. Well, you're not alone. In this article,... read more
12 min read | Jul 08 |
Customer service is a crucial factor in the customer’s decision to do business with a company. Salesforce research shows that 91% of customers are more likely to make... read more
10 min read | Jun 20 |
As Michael Jordan once said: “Talent wins games, but teamwork and intelligence win championships.” Working together as a team is essential, and it allows you to exchange... read more
12 min read | May 23 |
Customer service is a strategic investment that can directly influence your business’s success. But how do you measure the actual value of your customer service ROI?... read more
13 min read | May 17 |
Short quotes can be super powerful. They can capture big ideas in just a few words. Whether it's something touching, thoughtful, or just a reminder about something... read more
10 min read | May 13 |
You may be hesitant to set up an online store because of the upfront investments. Costs are usually involved, from hiring web developers to building your website to... read more
14 min read | Mar 21 |
Having clear goals is like having Google Maps on a road trip - it keeps you on track and guides you toward your destination while you focus solely on driving. But why are... read more
