Olga Rogacka
Editor in Chief, Success
About me
Editor in Chief of Success. I make sure the content we present on our platform is valuable for business professionals around the world. During my 6 years at LiveChat, I’ve gained experience in customer service, online business, and marketing. I mix that knowledge with a pinch of psychology (my secret ingredient) to write helpful articles for our readers.
I believe every successful business had some obstacles to overcome along the way. If you want to share yours, reach out to me! We can all learn from your story!
Outside of work, I’m a huge fan of weekend getaways. I’m in love with the Polish mountains where I can turn off my phone and enjoy the silence (I post pictures on Instagram afterward).
Favorite way of learning
Reading or listening to podcasts while making handwritten notes
Favorite saying
“If not me, who? If not now, when?”
My articles
We are all customers. And we all get angry with similar things, mostly with bad customer service. However, for some reason, we rarely draw any conclusion from it.
If you want to improve your service, you need to draw conclusions from other companies bad service and make changes... read more
Grow
6 min read
|
Dec 22
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No matter the job we have or the industry we work in – we are all hungry for praise and starving for honest appreciation. When was the last time you were appreciated?
Or... read more
Connect
5 min read
|
Nov 25
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Losing a client is something that every company has to face once in a while. In some cases, it might be extremely tough for the owner.
If you’re a business owner, it’s... read more
Connect
6 min read
|
Oct 14
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Customers are no longer concerned merely to satisfy their basic needs. They want to take consumption process to a higher level - they want to have an emotional connection... read more
Support
7 min read
|
Sep 09
|
When clients need to contact a company’s support, they always want to hear the yes answer to all their requests. But that’s not always possible, is it?
We all take denial... read more
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Customer Education Specialist at LiveChat
Content Marketing Specialist at Success
Content Marketing Specialist at Success
Content Specialist & Editor at Success
